Working from home with ihotdesk
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In offering IT support to small and medium enterprises, ihotdesk operates a comprehensive national service 24 hours a day, seven days a week. It keeps its overheads low by running as a virtual enterprise in which employees work flexibly in widely dispersed locations throughout the UK.
"Flexible working is very important to our company" says Managing Director, David Horwood. "We have a number of staff who work mainly from home and a number that do so on a regular basis. For example, our financial controller lives on the South Coast and works from home, travelling into the London office once or twice a week."
"Recently, we were able to continue employing another senior member of staff when he decided to relocate with his family away from London, meaning that daily commuting to London would no longer be suitable for him. Our use of technology enables us to recruit and retain the best people for our business, regardless of where they live."
ihotdesk uses internet telephony to respond to incoming calls as if it were an organisation in one large building. In fact, the receptionist works at home and routes calls to the appropriate person wherever they are in the country. If they are not available, the request does not go through to answerphone, but is automatically switched to someone else who is able to help.
By using a virtual private network on wireless broadband, engineers can then diagnose and fix problems for smaller companies without having to go to thier offices. ihotdesk adopted a flexible and home working strategy from day one in 1999, and now employ fifty-one people, with over half being based from home or working away from their offices.
David Horwood, CEO of ihotdesk group commented "As our name suggests we fully adopt a hot-desk culture, enabling our people to work from any where. Technology allows us to perform as if we were all in one building; although we may be working in virtual teams with people based at home, at a clients premises or in our London and Cape Town offices. We have a culture of trust, which we believe allows our people to flourish and breeds loyalty."
For more information email ihotdesk and www.ihotdesk.com.